SHIPPING, CANCELLATION, RETURN AND REFUND POLICY
In keeping with Avisa Fashions’ goal of ensuring User satisfaction, this shipping, cancellation, return and refund Policy (“Shipping, Cancellation, Return and Refund Policy”), together with the Terms and Conditions, sets out Avisa Fashions’ procedures and policies regarding:
- Shipping of products.
- Product cancellations before the Product is delivered to a User.
- Product returns, once a Product has been delivered to a User after purchase from the Platforms.
- The time frame of shipping the products will be 3 days (Within Bangalore) and 3 to 6 days outside Bangalore.
Any return or cancellation of Products by Users shall be governed by and subject to the terms and conditions set out under this Shipping, Cancellation, Return and Refund Policy.
Users are required to peruse and understand the terms of this Shipping, Cancellation, Return and Refund Policy. If you do not agree to the terms contained in this Shipping, Cancellation, Return and Refund Policy, you are advised not to accept the Terms of Use and may forthwith leave and stop using the Platforms. The terms contained in this Shipping, Cancellation, Return and Refund Policy shall be accepted without modification and you agree to be bound by the terms contained herein by initiating a request for purchase of Product(s) on the Platforms.
- SHIPPING
We strive to deliver items purchased from avisafashions.com in excellent condition and within the shortest time possible. We charge a nominal fee of Rs.50/- for every purchase through the website for both prepaid and cash-on-delivery (COD) orders.
- MODIFYING SHIPPING ADDRESS AFTER PLACING ORDER
The shipping address for an order can be modified before the order gets processed and dispatched. The customer may update it under the Change Address section which is available under the My Order section of the website.
- TERMS OF CANCELLATION
3.1. Cancellation before dispatch.
3.1.1. A User is permitted to fully or partially cancel orders prior to its dispatch from avisafashions.com
3.1.2. Upon successfully placing an order on the Platforms and after Avisa Fashions has successfully handed over the Product(s) to its Logistic Partner, the User will be able to track the status of delivery of the purchased Products.
3.1.3. Prior to the dispatch of the purchased Products, should the User decide to cancel the purchase, the User can do so by requesting Avisa Fashions to process a cancellation by sending an email to avisafashions@gmail.com
3.1.4. Refund: In all events of cancellation prior to the dispatch of the purchased Products, Avisa Fashions shall initiate refunds within 7 (Seven) business days from the date on which it received the request from the User.
3.1.5. In case of cash on delivery, the refund will reflect in the User’s bank account within such reasonable time (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which Avisa Fashions initiates the refund. All refunds, shall be subject to applicable charges as may be deducted by the User’s bank.
3.1.6. In case of payment made through prepaid mode through any channel, the refund will be made to the original mode of payment. All refunds shall be subject to applicable charges as may be deducted by the User’s bank.
3.2. Cancellation after dispatch: We do not accept post-dispatch cancellation of orders.
- RETURN AND REFUND
- In case of Fashion and Lifestyle products, return period of 7 days with from the date of delivery – as long as the product is unused and the price tags are intact.
- In case of Accessories such as watches, belts etc., return period of 7 days from the date of delivery – as long as the product is returned in its original packaging along with the guarantee card and manuals (if any), and all the protective coverage is intact.
- In case of Sarees, Dupattas, Shawls & Wraps, Stoles & Scarves, Dress material, Blouse and Blouse pieces, return period of 7 days return from the date of delivery – as long as the product is unused and the price tags are intact. Sarees with blouse pieces cut off will not be accepted. Dress materials with any parts missing will not be accepted.
4.4. Avisa Fashions shall not accept return or refund requests raised for any of the following Products, except in accordance with paragraph 4.6. (“Non-returnable Products”):
4.4.1. Lingerie, innerwear, and swimwear;
4.4.2.; Deodorants and perfumes;
4.4.3. Socks and stockings;
4.4.4. Cosmetics;
4.4.5. Fashion jewellery;
4.4.6. Gift vouchers issued by Avisa Fashions, if any;
4.4.7. Such other Products as may be specified by Avisa Fashions from time to time.
4.5. If the User is dissatisfied with the purchased Product received from Avisa Fashions, or in the event where there are defects and deficiencies in the Product (attributable to, and accepted by Avisa Fashions after due verification at its sole discretion) or in case of late delivery (except in case of force majeure including COVID-19), a User may initiate a request for returning the Product on the Platforms. The User shall initiate such requests for a return not later than 7 (seven) days from the date on which he/she/they/it received the delivery of the Product.
4.6. The User can only return Non-returnable Products if there are defects and deficiencies in the Product (attributable to, and accepted by Avisa Fashions after due verification at its sole discretion) or if such Non-returnable Products are delivered late (except in case of force majeure including COVID-19). The User shall initiate a request for returning such Non-returnable Products on the Platforms not later than 7 (seven) days from the date of delivery of Product.
4.7. Subject to the terms of this Shipping, Cancellation, Return and Refund Policy, Avisa Fashions offers Users an easy return / refund policy. The process for initiating the process for raising a return / refund / exchange request is:
4.7.1. Please login with your credentials and visit the My Account section.
4.7.2. Select the order you want to return and click on “Return” and kindly email an image of the Product and the invoice for our reference.
4.7.3. At the time of creation of this return / refund request, the User shall specify the preferred mode of refund i.e. either the User’s bank (for pre-paid orders) or provide bank details, if the User had used the cash on delivery mode of payment.
4.7.4. The Products will be picked up within the timelines intimated by Avisa Fashions.
4.7.5. Avisa Fashions will initiate the refund or replacement process only if the Products are received in accordance with this Shipping, Cancellation, Return and Refund Policy.
4.7.6. On certain select days as specified by Avisa Fashions separate policies may be applicable.
4.8. While raising a request for return on the Platforms, the User shall have the option to seek a refund of the monies paid by him/her towards the purchase of the Product. The User will be required to produce a copy of the original invoice at the time of placing a request for return of Products. The User shall ensure that the Product(s) being returned comply with the conditions set out under this Shipping, Cancellation, Return and Refund Policy and are, among other conditions, unused, unwashed, with price tags intact, all packaging material undamaged and unused. Such returned Product(s) should not carry stains, sweat, detergent, or body odour. Avisa Fashions reserves the right to alter and enforce this Shipping, Cancellation, Return and Refund Policy at any time without having to serve a prior notice on the User.
4.9. If a User has purchased Products which form a part of a package of other Products, or if the Product forms a part of a promotional package (collectively, the “Bundled Package”), the User shall be required to return all the Products that form a part of the Bundled Package for Avisa Fashions to process refunds. For illustrative purposes, if the User has purchased a shirt and a pair of pants as 1 (one) Product in a promotional package, the User will be required to return both the shirt and the pair of pants and will not be permitted to return either only the shirt or only the pair of pants from the Bundled Package. It is hereby clarified that if the Bundled Package consists of any Non-returnable Product along with other Products, the User shall return all other Products except the Non-returnable Products.
4.10. Return of or refund for purchased Products shall not be entertained by Avisa Fashions if:
4.10.1. the Product has been used for reasons apart from checking fit and comfort. If Avisa Fashions is satisfied that the Product has been used for reasons apart from checking fit and comfort, Avisa Fashions shall reserve the right to reject the return of the Product;
4.10.2. the Product has been washed;
4.10.3. the price tags, brand tags, box, original packaging material, and accompanying accessories have been damaged or discarded by the User;
4.10.4. there are any marks, tears or any other damage to the Products or any part thereof;
4.10.5. the gifts accompanying the purchased Product have not been returned, or upon being returned, show signs of being used, washed, or defect;
4.10.6. in case of precious materials or accessories (watches), if the returned Products are fake or counterfeit or damaged;
4.10.7. Avisa Fashions is satisfied that the Product has been rendered defective or unusable; or
4.10.8. if the User in any way breaches the Shipping, Cancellation, Return and Refund Policy
4.11. In the event a User returns a Product that is not accompanied by the accessories, gifts or other items originally bundled with such Product, Avisa Fashions shall have the right, exercisable at its sole discretion, to (i) (a) refuse to accept the return of such Product, or (b) process any refund thereof, or (ii) deduct the amount payable in respect of such items from the amount of refund such User is entitled to.
4.12. Avisa Fashions shall initiate a process of refund of the monies paid by the User towards purchase of a Product, if upon conducting quality checks, it is satisfied that the Product being returned entitles the User to a refund. It is further clarified that Avisa Fashions shall not be required to make any refund or return the Product that it deems ineligible for a refund or return based on such quality checks.
4.13. It is expressly clarified that the refund entitled to by a User shall not include monies paid towards shipping charges or any other such charges applicable from time to time, except in case of a Product having a defect at the time of delivery (for reasons attributable to, and accepted by Avisa Fashions after due verification at its sole discretion).
4.14. Avisa Fashions shall make all reasonable attempts to keep the User apprised of the status of refund through updates shared on the User’s registered mobile number and email address. Avisa Fashions disclaims all liabilities that may arise on account of its failure to keep the User apprised of the status of the refund.
4.15. If the request for refund is undisputed by Avisa Fashions, the refund should reflect in the User’s bank account within such reasonable time (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which Avisa Fashions initiates the refund.
4.16. Refunds shall be processed by Avisa Fashions through its normal banking channels Where a User had utilized the option of Cash on delivery for payment towards the purchased Products, Avisa Fashions shall process all refunds only into such bank account as the User provides at the time of initiating a return/refund request. Further, should the User have used more than 1 (one) payment option for the purchase of Products on the Platforms, Avisa Fashions shall process all refunds through a Payment Option Avisa Fashions deems fit, in its sole discretion, to process such refunds
4.17. Return of purchased Products are facilitated through Avisa Fashions’ reverse-logistics partners. Upon a User making a request for return of Product on the Platforms and the same being duly acknowledged by Avisa Fashions, Avisa Fashions’ reverse-logistics partners shall get in touch with the User in order to collect the purchased Products from the User and delivering it to Avisa Fashions. While Avisa Fashions has made reasonable endeavors to ensure delivery and pick-ups across multiple locations in India, currently, Avisa Fashions has a select list of areas where deliveries and collection can be undertaken by its reverse-logistics partners. In events where Avisa Fashions is unable to facilitate a pick-up of the purchased Product for return from the User, the User is required to self-ship the Product to Avisa Fashions’ registered office, the address for which will be intimated to the User upon the User placing such request for return.. Upon self-shipping the Product to Avisa Fashions’ registered office, the User shall be required to scan the courier/postal receipt to avisafashions@gmail.com for Avisa Fashions’ records. The aforesaid return by self-shipping the Products is subject to the returned Products passing quality check at Avisa Fashions’ returns desk/office.
4.18. In the event where the User claims to have self-shipped the Product in accordance with the process set out in paragraph 4.17 above and Avisa Fashions does not receive the returned Product or the package containing such Product is empty, the User shall be required to submit the ‘proof of delivery’ received from the courier/postal agency to Avisa Fashions to prove his/her claim of return of Products through self-shipment to Avisa Fashions. It is specifically clarified that any refunds shall be processed by Avisa Fashions only upon it receiving the returned Products and concluding required quality checks or receiving the ‘proof of delivery’ from the User, as the case may be.
- UNDELIVERABLE ORDERS
An order may be undeliverable if:
- the package is damaged in transit.
- delivery is refused by the recipient.
- the address given is incorrect.
- there is no recipient to accept the order.
Our courier partners will not be responsible for retrieval and delivery of undelivered orders. All undeliverable orders will be returned to the source and a full refund will be processed if the payment has already been made online. If a customer wishes to re-purchase the item, he/she may re-order it through the website.
- Grievance Redressal
Any grievances relating to the Shipping, Cancellation, Return and Refund Policy may be directed by you to the grievance officer of Avisa Fashions who can be contacted at venkatesh.balasubramanya@gmail.com
*Order amount/value is calculated after applying discounts/GST or any other applicable charges.